Begin using SORACOM
Getting to know SORACOM
For details on the SORACOM platform and its various services, please visit the SORACOM web site.
Obtain a SIM-enabled device
Use of the SORACOM platform requires an unlocked smart device or an IOT device that supports 3G/LTE SIM cards.
Check your device to determine the SIM card size (nano, micro, standard) and purchase the corresponding SORACOM Air SIM.
Purchasing an Air SIM
Air SIMs can be obtained as follows:
Purchase from Amazon.com
First-time buyers of Air SIMs can procure them from Amazon
Purchase from SORACOM user console
Once you create an account on the user console, you can also purchase from the “Order” page of the user console. Please check the order of Air SIM / other items for purchase.
Purchase directly from us
For orders of 1,000 SIMs or more, contact our sales department directly.
Registering Air SIMs
When purchasing ten or more Air SIMs from the SORACOM User Console, you must acknowledge receipt on the purchase screen. After the SIMs arrive, log in to the User Console and acknowledge receipt of the SIM cards. Performing this procedure registers all of the cards in bulk. If the cards were purchased on Amazon, registration on the User Console as described herein is necessary.
SIM purchased directly from the user console or SORACOM
If you purchased Air SIM from the SORACOM user console, you will accept operations from the purchase screen. When SIM arrives, log in to the user console and accept SIM. By doing acceptance processing, it is registered all at once.
SIM purchased from Amazon
Once the Air SIMs arrive, log in to the User Console as soon as possible and register them to your account. Registration requires use of the barcode or number printed on the SIM card stickers, so do not discard them upon receipt.
Please refer to the User Console Usage Guide for instructions on how to register SIM cards on the User Console. If you do not yet have a User Console account, you can easily create one.
Insert Air SIM into device
Once registration is complete, insert the SIM into the device you plan to use. SIMs are inserted in different ways depending on the device, so please refer to the respective instruction manual for that product.
Access point name (APN) setup
Set the access point name (APN) the Air SIM will use to communicate. The setup method varies by device.
For iPhone/iPad (iOS devices):
Download and install the corresponding iOS profile.
For Android devices:
Varies by OS version and device manufacturer. Generally, navigate from the settings screen to the APN settings menu and insert the details below.
For other devices:
Refer to the device’s instruction manual and insert the details below:
- Name (optional, e.g., SORACOM)
- APN soracom.io
- User name sora
- Password sora
- PDP Type IP
- Authentication Type CHAP or PAP
After completing the above, the device will be ready to communicate. Check whether the device loaded with the Air SIM is able to connect. After initially connecting or initiating a process on the console or API, the SIM card’s status will change to “Active.” From this point on, you will be charged according to the data used.
If you fail to connect
Check the APN settings again. If the device still fails to connect, contact our support representatives.
To contact support, log in to the User Console and click the Support button on the upper right. This will take you to the support site, where you can fill in the form with the nature of your problem and send a troubleshooting request.